Desktop Central can be used to manage computers with Mac operating Systems. Desktop Central has separate agents to manage Mac computers. This document will explain you on the following:
Supported Mac OS![]()
Desktop Central currently supports the following Mac versions:
Welcome to Carbonite Safe! Let's get those files backed up. If your download did not start automatically, please try again. Login agent using Desktop Central www.adselfserviceplus.com. Table of Contents Document summary Steps for installing the login agent on Windows machines Step 1: Creating an MSI package. Navigate to Software Deployment Packages Add Package and select Windows or Mac. Agent Installation Methods. Desktop Central is a client server model which manages all the endpoints in an enterprise from a centralized location. These are the various agent installation methods available for Desktop Management. Desktop Central is a unified endpoint management software that enables patch management, asset management, software and OS deployment, software metering, license managing and compliance, remote control, and much more which not only saves time but boosts productivity. It also has several security features such as blocking and uninstalling prohibited software.
Note: Desktop Central currently supports managing Mac OS with Intel Processor
Configuring Mac Agent Settings
Desktop Central has different agents for windows and Mac computers. Mac agents will not be created by default. You can create Mac agents by configuring the settings in the scope of management. This will help you automatically create Mac agents for the local office and the remote offices. To Configure the Mac agent settings follow the steps mentioned below.
Installing Mac Agents
Mac agents can be installed manually in the computers that need to be managed. Agents can be installed manually in every computer or through SSH. To install the agent, log-in into the computer as an administrator and follow the steps mentioned below.
You will have a drop down list, from which you can choose and download the appropriate agent. If the managed computers are in the same LAN, download Mac local agent. If the managed computers are in remote locations, download agents appropriately. Follow the steps mentioned below to install the agents manually,
Installing Mac Agents Remotely
If you wanted to install agents for computers within the LAN, then you can choose the computers and invoke agent installation from the Desktop Central web console Admin tab --> SoM -->Select computers and invoke agent installation. If you wanted to install agents to computers which belongs to a different remote office, then you will have to use SSH.
Installing Mac agents to remote office computers can be done easily through SSH. Using a Mac computer you can remotely connect to other computers and install the Mac agents. To know about installing agents follow the steps mentioned below.
Uninstall Mac agents
To uninstall the agents from the computers, follow the steps mentioned below.
Supported Features
Desktop Central currently supports the following features for Mac computers.
Agent Desktop App1. The status of the configurations is always in 'Ready to Execute' state. Why?
Check the following:
2. Unable to deploy the software. Why?
When Software Deployment fails, you will get to see any of the following errors in the Remarks column of the Execution Status of that configuration:
Some of the common solutions include:
2.1 The Wait Option has been timed out![]()
Cause: The installation is waiting for the user input or could not be completed within the specified time limit.
Solution: Check whether proper silent installation options have been specified correctly. Try installing the application manually in one computer using the specified options. You should not get any pop up during the installation.
If problems persists, contact support with the following details:
2.2 The Network path not found
Cause: The network path specified while creating the package is not found
Solution: Ensure the following:
2.3 The system cannot find the file specified
Cause: The executable file is not available in the specified path.
Solution: Check the following:
2.4 Access is Denied
Cause: The file or the path do not have access privileges to all the users (everyone)
Solution:
2.5 The handle is invalid
Cause: Error while setting the given path as the working directory
Solution: Check the following:
Agent Desktop Download
The endless forest download mac. If problems persists, contact support with the following details:
2.6 Incorrect Function
Cause: The installation process has quit abruptly.
Solution: Check the following:
If problems persists, contact support with the following details:
2.7 Fatal Error during installation
Check the following:
If problems persists, contact support with the following details:
Desktop Central Download Mac Agent Download
2.8 The storage control block address is invalid
Cause: The network path specified is invalid
Manageengine Desktop Central Agent Download
Solution: Check whether the network path specified while adding a package is correct.
2.9 Failed with unknown error code : <error code>
Cause: Due to some specific error related to the application being installed.
Solution:
Uninstall Desktop Central Agent Mac
If problems persists, contact support with the following details:
Desktop Central Agent Notifications
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